APPLE
IT SERVICE PROVIDER

HAMBURG | BERLIN | COLOGNE | MALLORCA

YOUR PARTNER FOR MODERN IT AND DIGITAL TRANSFORMATION

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Managed Service

Transfer the support of your IT systems to our IT experts and choose flexibly from our various managed service models.

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IT-Consulting

Let us advise you individually on specific IT topics. We are at your disposal for the implementation of IT projects of any kind.

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IT-Support

Fast and flexible on-demand IT support for any size of company without long-term or contractual commitments.

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Your partner for digital transformation

or over a decade, our IT services have played a vital role in helping companies achieve their business goals. Leveraging our extensive expertise, we deeply understand various business workflows and industry needs. Whether you’re an SME, a startup, or a large corporation, we act as your dedicated IT advisor, providing tailor-made solutions to meet your specific requirements.

As experts in integrating Apple systems, we promote innovative and environmentally friendly solutions in cybersecurity, mobile device management, and cloud computing. Our primary goal is to optimize your IT infrastructure, allowing you to focus entirely on your core business operations.

Proven solutions for complex requirements.
Benefit from our expertise in scalable IT infrastructure

CYBERSECURITY

We implement state-of-the-art IT security solutions for our customers with selected products to cover the full range of attack vectors

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CLOUDSOLUTIONS

Cloud, email and co-working: We use M365 and Google Workspace products to enable our customers to work as flexibly and smoothly as possible.

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Mobile Device Management

Whether it’s JAMF, InTune or Workspace One, with centralized device management you can keep track of the devices used in your organization at all times.

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Customised solutions for companies with 20 or more employees

Your new IT department – at a fixed price.

As an IT service provider, we have been helping companies achieve their business goals with our IT services for over a decade.

Go to the prices

Large companies

IT solutions for large companies, enterprises and corporations

Start-Ups

Full Service It for start-ups and new companies

Small business

IT services for small and medium-sized enterprises

In only 5 steps
to a powerful IT infrastructure

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Request

Send us a non-binding inquiry or make a direct telephone appointment with one of our employees.

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Strategy consulting

Based on our conversation, we will send you a detailed quote.

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Offer

In the strategy meeting, you can tell us all your wishes and expectations so that we can develop a suitable IT concept for you.

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Start of project

As soon as all details have been clarified, we start implementing your new IT infrastructure.

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Ongoing consulting

We take care that your IT runs smoothly on a permanent basis. For questions, we provide you with a permanent contact person.

Our Genius Managed Services Options:

With an IT Flatrate from jemix you get a wide selection of different IT partner solutions in combination with our IT expertise on demand.

Genius Managed Services Options

jemix – FAQ

What are the advantages of IT outsourcing?

IT outsourcing enables access to the expertise and experience of experts without having to set up and maintain their own IT departments. This enables customers to save costs, which at the same time allow them to focus on their core competencies.   In addition, access to the latest technologies and innovations is facilitated, enabling our customers to differentiate themselves in the market and gain competitive advantages. In doing so, Jemix offers customized IT outsourcing solutions that are individually tailored to the needs and requirements of each customer.

Does Jemix work exclusively in Apple environments?  

No, we offer solutions and services that are not limited to Apple and also work in heterogeneous IT environments to provide our customers with comprehensive IT support. No matter what IT systems you use, we have the expertise and experience to help you optimize and secure your IT infrastructure.

How quickly does jemix respond to IT problems?

We provide fast and reliable support in case of IT problems. Our Service Level Agreements (SLAs) guarantee a maximum response time (Between 8h to 24h), depending on the service package booked. We are aware that this is essential for business operations and work hard to provide fast and professional solution. Thus, our customers can always rely on us.

How does switching from one IT service provider to another work? 

As a rule, the IT helpdesk can be reached via a hotline or an e-mail system. The user reports the problem or question and then receives support from a jemix employee. This person can either solve the problem directly or – if necessary – forward it to the appropriate colleague.
An IT helpdesk is organized via a ticket system. Here, the user creates a ticket, which is then processed by a helpdesk employee. The user then receives feedback if the problem has been solved or if it is a more complex problem and an estimate of when it can be solved.
The goal of an IT help desk is to resolve issues quickly and efficiently to ensure the availability and performance of IT systems and increase user productivity.

How do I get access to the jemix support portal?

You are already a jemix customer and need technical support? Click here to go to the jemix support portal with all further information.

Does jemix offer training for employees?

Optimal use of the IT infrastructure can only be ensured through comprehensive employee training. Our experienced IT experts impart practice-oriented know-how and thus ensure that your employees can use the IT systems effectively. With our training courses, we help ensure that your employees are IT-savvy and up to date with the latest technology at all times.

our locations:

HAMBURG, BERLIN, COLOGNE AND PALMA DE MALLORCA

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HAMBURG

Alter Teichweg 25
22081 Hamburg
T: +49 (0) 40 899 55 99 90
Mail: [email protected]

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Berlin

Hauptstraße 117
10827 Berlin
T: +49 (0) 30 887 10 233
Mail: [email protected]

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COLOGNE

Garzweilerweg 12
50829 Köln
T: +49 (0) 221 650 88 880
Mail: [email protected]

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MALLORCA

Camí del Corb Marí 6
07015 Palma, Illes Balears
T: +34 871 180 422
Mail: [email protected]

our customers