Proactive support & full responsibility
Genius
Managed Services
secure IT landscape.
Rundum Sorgenfreie IT
Turning pain into peace
Lack of responsiveness and support:
You’ve been annoyed by slow response times and inadequate support from your IT service provider, causing costly disruption and frustration to your business.
Fast response times and comprehensive support:
We’re here to make sure you get the support you need, when you need it! With our fast and reliable support, we minimize interruptions and keep your business running..
High costs and opaque billing:
You may be annoyed by unexpected charges and opaque billing that make it difficult to plan and predict your IT budget wisely.
Transparent pricing and clear invoicing:
Our transparent pricing and clear billing make it easy for you to control your IT spending and plan your budget.
Lack of expertise and problem-solving skills:
You may be frustrated that your current service provider doesn’t have the expertise to solve complex IT problems or propose innovative solutions, hindering the optimal use of your IT infrastructure.
Specialist knowledge and a willingness to innovate:
Our team of highly qualified IT experts is ready to tackle your most demanding IT challenges. We bring not only expertise, but also innovative ideas to drive your business forward..
Security concerns and data loss:
Highest security standards and data protection:
Fast response times and comprehensive support:
We’re here to make sure you get the support you need, when you need it! With our fast and reliable support, we minimize interruptions and keep your business running..
Transparent pricing and clear invoicing:
Our transparent pricing and clear billing make it easy
for you to control your IT spending and plan
your budget.
Specialist knowledge and a willingness to innovate:
Our team of highly qualified IT experts is ready to tackle your most demanding IT challenges.
We bring not only expertise, but also innovative ideas
to drive your business forward.
Highest security standards and data protection:
Outsource your
IT problems and enjoy smooth IT support:
We work flexibly and individually tailored to your needs, allowing you to concentrate exclusively on your core business.
STANDARD
Paket 1
• Guaranteed availability (SLA)
• Monitoring of IT-systems
• Helpdesk ticket-system
• Remote Support
• Discounted hourly support rate
nur 25,-€*
per device/month
ADVANCED
Paket 2
• Guaranteed availability (SLA)
• Monitoring of IT-systems
• Helpdesk ticket-system
• Remote Support
• Discounted hourly support rate
• Basic Patchmanagement
• Managed Anti-Virus
nur 35,-€*
per device/month
ENTERPRISE
Paket 3
• Guaranteed availability (SLA)
• Monitoring of IT-systems
• Helpdesk ticket-system
• Remote Support
• Discounted hourly support rate
• Basic Patchmanagement
• Managed Anti-Virus
• Mobile Device Management
nur 45,-€*
per device/month
*Minimum purchase from 20 employees
Everything from a single source
Our main services as your IT partner
Monitoring & maintenance
As part of our managed services, we take over the continuous monitoring and maintenance of your IT infrastructure. This includes monitoring the systems, detecting and rectifying faults, carrying out updates and patches, optimizing performance and ensuring system security.
Support & Helpdesk
As part of our managed services, we offer a comprehensive technical support and helpdesk service for answering queries, assisting with technical problems, troubleshooting, managing applications and providing user support.
Consulting & Strategy
We act as consultants and support you in the planning, development and implementation of an IT strategy. This includes evaluating the current IT infrastructure, identifying optimization opportunities, recommending suitable technologies and solutions and supporting the scaling and further development of IT systems.
Managed Services PAKETS in comparison
With our customized Managed Services packages, you can choose the right support for your individual requirements. From basic support to comprehensive services, we offer you the right solution to keep your IT systems reliable and secure.
Find out more about our GMS packages and discover how we can help you maximize the performance, security and availability of your IT.
STANDARD
ADVANCED
ENTERPRISE
Guarenteed availability (SLA) 
Discounted hourly rate
Helpdesk ticket system
Monitoring
Remote maintenance software
Managed Anti-Virus
Basic patchmanagement
Individual patchmanagement
Mobile Device Management
Support fee per client
25,- EUR
35,- EUR
45,- EUR
Set up fee per client
75,- EUR
55,- EUR
Hourly rate for 1st & 2nd Level Support
IT-Consulting
GMS OPTIONS
Based on your GMS package, you can add the following additional services from our GMS Options on request:
Managed Cloud
- Managed Cloud Backup (per User)
- Managed Cloud (M365/Workspace)
Managed E-Mail
- Managed e-mail archiving (per mailbox)
- Managed e-mail encryption (per mailbox)
Documentation
- Managed Documentation
- License Management (per user)
Network
- Maintenance Network
- Managed Wi-Fi
- Managed Firewall
- Managed Infrastructure
Managed Hardware
- Maintenance NAS
- Maintenance Server
- Managed NAS
- Managed Switch
- Managed USV
Managed Devices
- Managed Workplace
- Managed Mac
- Managed Mobile Device
- Managed Phone System per Workplace
Other options
- Customized SLA
- Immediate Escalation Fee
- Maintenance Virtual Machine/ Virtual Windows
GMS IT-FLATRATE
GMS IT-FLATRATE
For a fixed monthly price, you also receive the following benefits in addition to your GMS package:
- NUnlimited 1st & 2nd Level Support
-
N5 GMS-Options
• Managed cloud backup
• Managed documentation
• License management
• Network Maintenance
• NAS/Server Maintenance - NNo setup fee
our customers
Our customers
