Proactive support & full responsibility

Genius

Managed Services

Our solution for your stable and
secure IT landscape.

Rundum Sorgenfreie IT

Turning pain into peace

M

Lack of responsiveness and support:

You’ve been annoyed by slow response times and inadequate support from your IT service provider, causing costly disruption and frustration to your business.

N

Fast response times and comprehensive support:

We’re here to make sure you get the support you need, when you need it! With our fast and reliable support, we minimize interruptions and keep your business running..

M

High costs and opaque billing:

You may be annoyed by unexpected charges and opaque billing that make it difficult to plan and predict your IT budget wisely.

N

Transparent pricing and clear invoicing:

Our transparent pricing and clear billing make it easy for you to control your IT spending and plan your budget.

M

Lack of expertise and problem-solving skills:

You may be frustrated that your current service provider doesn’t have the expertise to solve complex IT problems or propose innovative solutions, hindering the optimal use of your IT infrastructure.

N

Specialist knowledge and a willingness to innovate:

Our team of highly qualified IT experts is ready to tackle your most demanding IT challenges. We bring not only expertise, but also innovative ideas to drive your business forward..

M

Security concerns and data loss:

Security breaches, data breaches or potential data loss could keep you awake at night because your current IT service provider does not offer the required security standards.
N

Highest security standards and data protection:

Your security is our top priority. With rigorous security measures and best practices, we protect your data so you can sleep soundly without worrying about security threats.
N

Fast response times and comprehensive support:

We’re here to make sure you get the support you need, when you need it! With our fast and reliable support, we minimize interruptions and keep your business running..

N

Transparent pricing and clear invoicing:

Our transparent pricing and clear billing make it easy
for you to control your IT spending and plan
your budget.

N

Specialist knowledge and a willingness to innovate:

Our team of highly qualified IT experts is ready to tackle your most demanding IT challenges.
We bring not only expertise, but also innovative ideas
to drive your business forward.

N

Highest security standards and data protection:

Your security is our top priority. With rigorous security measures and best practices, we protect your data so you can sleep soundly without worrying about security threats.

Outsource your
IT problems and
enjoy smooth IT support:

As a managed service provider, we offer our customers comprehensive IT support that saves time and resources. Our team of experts takes responsibility for all aspects of your IT infrastructure and ensures that it runs efficiently and smoothly.
We work flexibly and individually tailored to your needs, allowing you to concentrate exclusively on your core business.

STANDARD

Paket 1

• Guaranteed availability (SLA)
• Monitoring of IT-systems
• Helpdesk ticket-system
• Remote Support
• Discounted hourly support rate

nur 25,-€*
per device/month

ADVANCED

Paket 2

• Guaranteed availability (SLA)
• Monitoring of IT-systems
• Helpdesk ticket-system
• Remote Support
• Discounted hourly support rate
• Basic Patchmanagement
• Managed Anti-Virus

nur 35,-€*
per device/month

ENTERPRISE

Paket 3 

• Guaranteed availability (SLA)
• Monitoring of IT-systems
• Helpdesk ticket-system
• Remote Support
• Discounted hourly support rate
• Basic Patchmanagement
• Managed Anti-Virus
• Mobile Device Management

nur 45,-€*
per device/month

*Minimum purchase from 20 employees

Everything from a single source

Our main services as your IT partner

U

Monitoring & maintenance

As part of our managed services, we take over the continuous monitoring and maintenance of your IT infrastructure. This includes monitoring the systems, detecting and rectifying faults, carrying out updates and patches, optimizing performance and ensuring system security.

Support & Helpdesk

As part of our managed services, we offer a comprehensive technical support and helpdesk service for answering queries, assisting with technical problems, troubleshooting, managing applications and providing user support.

Consulting & Strategy

We act as consultants and support you in the planning, development and implementation of an IT strategy. This includes evaluating the current IT infrastructure, identifying optimization opportunities, recommending suitable technologies and solutions and supporting the scaling and further development of IT systems.

Managed Services PAKETS in comparison

With our customized Managed Services packages, you can choose the right support for your individual requirements. From basic support to comprehensive services, we offer you the right solution to keep your IT systems reliable and secure.
Find out more about our GMS packages and discover how we can help you maximize the performance, security and availability of your IT.

STANDARD

ADVANCED

ENTERPRISE

Guarenteed availability (SLA) info symbol

N
N
N

Discounted hourly rate info symbol

N
N
N

Helpdesk ticket system info symbol

N
N
N

Monitoring info symbol

N
N
N

Remote maintenance software info symbol

N
N
N

Managed Anti-Virus info symbol

N
N

Basic patchmanagement info symbol

N
N

Individual patchmanagement info symbol

N

Mobile Device Management info symbol

N

Support fee per client info symbol

25,- EUR

35,- EUR

45,- EUR

Set up fee per client info symbol

75,- EUR

Price on request

55,- EUR

Hourly rate for 1st & 2nd Level Support info symbol

Price on request

IT-Consulting info symbol

Price on request

GMS OPTIONS

Based on your GMS package, you can add the following additional services from our GMS Options on request:

Managed Cloud
  • Managed Cloud Backup (per User)
  • Managed Cloud (M365/Workspace)
Managed E-Mail
  • Managed e-mail archiving (per mailbox)
  • Managed e-mail encryption (per mailbox)
Documentation
  • Managed Documentation
  • License Management (per user)
Network
  • Maintenance Network
  • Managed Wi-Fi
  • Managed Firewall
  • Managed Infrastructure
Managed Hardware
  • Maintenance NAS
  • Maintenance Server
  • Managed NAS 
  • Managed Switch 
  • Managed USV
Managed Devices
  • Managed Workplace
  • Managed Mac 
  • Managed Mobile Device
  • Managed Phone System per Workplace 
Other options
  • Customized SLA
  • Immediate Escalation Fee
  • Maintenance Virtual Machine/ Virtual Windows

GMS IT-FLATRATE

Based on your GMS package, you can add the following additional services from our GMS Options on request:

GMS IT-FLATRATE

For a fixed monthly price, you also receive the following benefits in addition to your GMS package:
  • NUnlimited 1st & 2nd Level Support
  • N5 GMS-Options

    • Managed cloud backup
    • Managed documentation
    • License management
    • Network Maintenance
    • NAS/Server Maintenance

  • NNo setup fee

our customers

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Our customers